FAQs

The following FAQs address frequently asked questions. If you have any questions that do not appear here, please contact our office for immediate assistance by calling us at: 1-866-882-2080



You may also send us your question online by using the email form on our "Contact Us" page.

Do I have to sign a contract?

No, there is no contract to sign. The service may be cancelled at anytime.

Can my office transfer the phones at anytime?

Yes, you may transfer your phones to PERS anytime you need, day or night. We have operators standing by 24/7/365 to meet your needs. 

Are there "Per-Minute" charges?

There are no per minute charges. Instead, you select a call package that will best meet your needs based on the season and/or expected call volume.

Will there be any hidden fees/charges on my bill?

No, you pay a flat monthly rate. If your office happens to go over the allowed calls in your selected call package, excess calls will be billed at $1.00 each.

Can I switch my call package selection?

Yes, call packages may be changed, with appropriate notice.

Are calls recorded?

Yes, all calls are recorded for quality and training purposes. You may request a recording of a specific call at any time.

How long will it take to set up my account?

After receiving the new service application, we can have the account set up within two business days.

Can an on-call representative receive call info via text or email?

Yes, we can relay messages to an on-call representative via phone, text message, and or email.

How does my on-call representative reach the answering service to retrieve a message?

We have a dedicated line for your on-call representatives, so they can get through to an operator immediately.